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Thanks zip. Luke was great with problem solving and following up. Duane did a great job with the install and made sure I knew how to use all my new toys. A company you can trust and professionals you cna feel comfortable with in your home. My experience with zip was fantastic. They listened to me describe what I wanted to do with a system and then they presented me with solutions to meet me needs. Great customer service.
The lady that answered my call was obviously well trained, well informed (about the services that her company provided) and was easily able to answer any questions that I had. At 10:30AM he called to say that he had encountered some unexpected problems and expected to arrive at noon. He turned up at noon and immediately went to work. He informed me that I was number two on his schedule and he expected to be right on time.
I am more than happy to rate both ZIP and Aaron five stars and to recommend ZIP to anyone requireing their services. Once finished, he took us through all that he had done and showed us how everything worked. He stopped to explain what he was doing and to answer any questions my wife or I had. Their free shipping got it to me in three days which also deserves high praise.Knowing very little (nothing.,really) about setting this TV up I contacted and contracted ZIP installation to do the job for me. I knew immediately that I made a wise choice. On installation day, I received a 9AM confirmation call from Aaron my installer. Just before noon he phoned again to say he was five minutes away.
Before leaving he made sure that eveything was cleaned up and again made a last minute check to be sure everything was operating properly and that we were satisfied. I recently purchased a Samsung UN46B6000 HDTV from Amazon. She guided me to a table top installation and set up an appointment for 11AM two days later. He programmed the TV,connected a new cable box, connected a new DVD/VCR recorder and a new Soundbar.
He was in and out in less than 30 minutes, made sure everything worked properly, took all trash outside, etc. Other than the tech being over two hours late without a phone call, the installation of our large screen TV with all the goodies went very smoothly. Well worth the price.
Brian I would have spent months trying to get everything consolidated on one remote. He was not only able to hook up my DVD player, VCR & surround sound, he programmed a fancy high tech remote for me too. I normally do not take the time to write reviews, but I feel that the great service experience was worth sharing with others. I had Joey from zip express installation out to install my new HD TV. I am so glad that I decided to spend the money to have a professional do this for me. I would recommend Joey and zip to anyone.
The technicians were in and out in no time and did a great job. The Install went quick and fine. No Complaints at all.
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